Kubisanduku byo guhamagara - Huza abakozi bawe ba kure
• Incamake
Muri Covid-19 icyorezo, ntabwo byoroshye guhamagara ibigo gukomeza ibikorwa bisanzwe. Abakozi baratatanye muri geografiya nkuko benshi bagomba gukora-kuva murugo (WFH). Ikoranabuhanga rya vopi iragufasha gutsinda iyi bariyeri, kugirango utange ibikorwa bikomeye nkibisanzwe kandi bikagumana izina rya sosiyete yawe. Hano hari ibikorwa bimwe bishobora kugufasha.
• Guhamagara
Softphone (SIP ishingiye) ntagushidikanya igikoresho cyingenzi kubakozi bawe ba kure. Ugereranije nizindi nzira, shyiramo terefone kuri mudasobwa biroroshye, kandi abatekinisiye barashobora gufasha kuri ubu buryo ukoresheje ibikoresho bya desktop. Tegura igitabo cyo kwishyiriraho abakozi ba kure kandi no kwihangana.
Terefone ya desktop irap nayo irashobora koherezwa kubashingira kubitekerezo, ariko menya neza ko iboneza rimaze gukorwa kuri terefone nkabakozi ntabwo ari abanyamwuga wa tekinike. Noneho seriveri nyamukuru ya sip cyangwa ip pbxs ishyigikira ibiranga imodoka, bishobora koroshya ibintu kuruta mbere.
Izi terefone za software cyangwa iP mubisanzwe zirashobora kwandikwa nkibiro bya kure kuri seriveri yawe nkuru ya sip mu cyicaro gikuru cya Call Centre ukoresheje Vynamic Izina rya sisitemu). Abakozi barashobora kugumya kwaguka kwabo no gukoresha ingeso zabakoresha. Hagati aho, igenamiterere rito rigomba gukorwa kuri firewall / router nka Port ohereza ibiteganijwe nibindi, ikibazo ntigishobora kwirengagizwa.
Kugira ngo byorohereze kuri terefone yoroshye ya terefone na ip kuri terefone, umugenzuzi wumupaka (SBC) nigice cyingenzi muri sisitemu, koherezwa ku nkombe yumurongo wa Call Centre. Iyo SBC yoherejwe, ibinyabiziga byose bifitanye isano nizitizi (byombi byerekana ibimenyetso nibitangazamakuru) birashobora kuyoborwa na terefone ya leta kuri SBC, igenzurwa na expec traffic zose zigenzurwa na terefone.
Imikorere yingenzi yakozwe na SBC ikubiyemo
Gucunga imperuka: SBC ikora nka porokisi ya seriveri ya UC / IPPBxs, ubutumwa bwose bwibimenyetso bifitanye isano nubutayu bugomba kwemerwa noherejwe na SBC. Kurugero, mugihe softphone igerageza kwiyandikisha muri retebx, ip / domaine itemewe cyangwa konte ya spine irashobora kubamo imitwe, bityo konte yo kwiyandikisha itemewe ntabwo yongeraho ip / domaine kumurongo utemewe.
Nat yanyuze, gukora gushushanya hagati yumwanya wa IP ya Aderesi na interineti rusange.
Ubwiza bwa serivisi, harimo gushyira imbere imihanda ishingiye kuri tos / dscp igenamiterere hamwe na bandidth. SBC QOS nubushobozi bwo gushyira imbere, kugabanya no gutegura amasomo mugihe nyacyo.
Nanone, SBC itanga ibintu bitandukanye kugirango umutekano umeze nka DOS / Kurinda DDOS, Topologiya yihishe, SIP encryption / STP encryption nibindi, irinda ibigo byita ku gitero. Byongeye kandi, SBC itanga imikoranire ya SIP, ubushobozi bwo guhinduranya no gutangaza itangazamakuru kugirango wongere guhuzagurika rya sisitemu yo guhamagara.
Kugirango hamagara center udashaka kohereza SBCS, ubundi buryo ni ukwishingikiriza kuri VPN hagati y'urugo no guhamagara kure. Ubu buryo bugabanya ubushobozi bwa seriveri ya VPN, ariko irashobora bihagije mubintu bimwe; Mugihe seriveri ya VPN ikora umutekano na nat imirimo ikurikirana, ntabwo yemerera gushyira imbere traffic yimyuga kandi mubisanzwe atongana gucunga.
• guhamagara hanze
Kubahamagaye hanze, koresha gusa terefone zigendanwa. Kugena terefone igendanwa yagejejegungana nkiyaguka. Iyo umukozi ahamagaye gusohoka ukoresheje softphone, seriveri ya Sip izagaragaza iyi ni terefone igendanwa, kandi ubanza utangire guhamagara kuri numero ya terefone igendanwa ukoresheje amajwi ya voip ahuza na pstn. Nyuma ya terefone igendanwa yagejejeho unyuze, sip seriveri noneho itangiza umuhamagaro kubakiriya. Muri ubu buryo, uburambe bwabakiriya ni bumwe. Iki gisubizo gikeneye ibikoresho bibiri bya PSTn bitanga ibigo byita byitawe mubisanzwe bifite imyiteguro ihagije.
• guhuza n'abatanga serivisi
SBC hamwe na bahamagaye intambwe iteye imbere, irashobora guhuza no gucunga ibiyobyabwenge byinshi byinjira kandi bisohoka. Byongeye kandi, sbc ebyiri (1 + 1 kunyura) birashobora gushyirwaho kugirango habeho kuboneka.
Guhuza na PSTN, E1 Gato ya VoIP ni inzira nziza. Ubucucike bwa E1 Gateway Nka Cashly MTG Urukurikirane rwa Digital Voipo Gatch hamwe na 63, SS7 hamwe nigiciro gihagije, kugirango utange ibiciro binini cyane kugirango uhamagare guhamagara abakiriya ba Call Center.
Akazi-kuva murugo, cyangwa abashinzwe kure, ibigo bya kure byafashwe vuba ikoranabuhanga rigezweho kugirango dukomeze guhinduka, atari kuri iki gihe cyihariye. Kubigo byita guha serivisi abakiriya hirya no hino igihe kinini, ibigo byita kure birashobora gutanga ubwishingizi bwuzuye utiriwe ushyira abakozi kuri spift zitandukanye. Noneho, kwitegura nonaha!