Kubigo Bihamagara - Huza abakozi bawe ba kure
• Incamake
Muri icyorezo cya COVID-19, ntabwo byoroshye guhamagara guhamagara gukomeza ibikorwa bisanzwe. Abakozi baratandukanye cyane mubutaka kuko benshi muribo bagomba gukora kuva murugo (WFH). Ikoranabuhanga rya VoIP rigushoboza gutsinda iyi nzitizi, gutanga serivisi zikomeye nkuko bisanzwe kandi ugakomeza izina rya sosiyete yawe. Hano hari imyitozo ishobora kugufasha.
• Hamagara
Softphone (SIP ishingiye) ntagushidikanya igikoresho cyingenzi kubakozi bawe ba kure. Ugereranije nubundi buryo, kwinjiza software kuri mudasobwa biroroshye, kandi abatekinisiye barashobora gufasha murubu buryo bakoresheje ibikoresho bya desktop ya kure. Tegura icyerekezo cyo kwishyiriraho abakozi ba kure kandi nanone kwihangana.
Terefone ya IP ya desktop irashobora kandi koherezwa kubakozi, ariko menya neza ko ibishushanyo bimaze gukorwa kuri terefone kuko abakozi atari abahanga mu bya tekinike. Noneho seriveri nkuru ya SIP cyangwa IP PBXs ishyigikira uburyo bwo gutanga imodoka, bishobora koroshya ibintu kuruta mbere.
Izi terefone cyangwa terefone ya IP mubisanzwe birashobora kwandikwa nkumugereka wa SIP ya kure kuri seriveri nkuru ya SIP mucyicaro gikuru cyo guhamagara ukoresheje VPN cyangwa DDNS (Dynamic Domain Name System). Abakozi barashobora kugumana umwimerere wabo hamwe ningeso zabakoresha. Hagati aho, igenamiterere rito rigomba gukorwa kuri firewall / router yawe nko kohereza ibyambu nibindi, byanze bikunze bizana umutekano muke, ikibazo ntigishobora kwirengagizwa.
Kugirango borohereze kwinjira byoroheje bya terefone yoroshye na IP Terefone igenzura, Isuzuma ryumupaka (SBC) nigice cyingenzi cyiyi sisitemu, kwoherezwa kuruhande rwumuhamagaro wo guhamagara. Iyo SBC yoherejwe, ibinyabiziga byose bifitanye isano na VoIP (byombi byerekana ibimenyetso nibitangazamakuru) birashobora kunyuzwa kuri terefone igendanwa cyangwa terefone ya IP kurubuga rwa interineti rusange kugeza kuri SBC, ibyo bikaba byerekana ko traffic VoIP yinjira / isohoka igenzurwa neza nikigo guhamagara.
Ibikorwa by'ingenzi byakozwe na SBC birimo
Gucunga amaherezo ya SIP: SBC ikora nka porokisi ya seriveri ya UC / IPPBXs, ubutumwa bwerekana ibimenyetso bwa SIP bugomba kwemerwa no koherezwa na SBC. Kurugero, mugihe terefone igerageza kwiyandikisha kuri IPPBX ya kure, izina rya IP / domaine itemewe cyangwa konte ya SIP irashobora gushiramo mumutwe wa SIP, kubwibyo gusaba SIP kwiyandikisha ntibizoherezwa kuri IPPBX hanyuma wongere IP / domaine itemewe kurutonde rwabirabura.
NAT traversal, kugirango ikore ikarita hagati yumwanya wihariye wa aderesi ya IP na interineti rusange.
Ubwiza bwa serivisi, harimo gushyira imbere urujya n'uruza rushingiye ku igenamiterere rya ToS / DSCP no gucunga umurongo. SBC QoS nubushobozi bwo gushyira imbere, kugabanya no guhuza amasomo mugihe nyacyo.
Na none, SBC itanga ibintu bitandukanye kugirango umutekano ubungabunge umutekano wa DoS / DDoS, guhisha topologiya, SIP TLS / SRTP encryption nibindi, birinda ibigo byita kubitero. Byongeye kandi, SBC itanga SIP imikoranire, kurenga no gukoresha itangazamakuru ubushobozi bwo kongera imiyoboro ya sisitemu yo guhamagara.
Kuri call center idashaka kohereza SBCs, ubundi ni ukwishingikiriza kuri VPN ihuza urugo na call center ya kure. Ubu buryo bugabanya ubushobozi bwa seriveri ya VPN, ariko birashobora kuba bihagije mubihe bimwe; mugihe seriveri ya VPN ikora umutekano na NAT traversal imikorere, ntabwo yemerera gushyira imbere traffic VoIP kandi mubisanzwe birahenze kubicunga.
• Hamagara hanze
Kubaterefona basohoka, koresha gusa terefone zigendanwa. Shiraho terefone igendanwa ya agent nk'iyaguka. Iyo umukozi ahamagaye hanze akoresheje terefone igendanwa, seriveri ya SIP izagaragaza ko ari iyagurwa rya terefone igendanwa, hanyuma ubanze utangire guhamagara kuri terefone igendanwa ukoresheje VoIP media gateway ihuza PSTN. Terefone igendanwa ya agent imaze kunyura, seriveri ya SIP noneho itangira guhamagara kubakiriya. Muri ubu buryo, uburambe bwabakiriya ni bumwe. Iki gisubizo gikeneye amikoro abiri ya PSTN ahamagara guhamagara hanze mubisanzwe bifite imyiteguro ihagije.
• Guhuza abatanga serivisi
SBC hamwe nuburyo bwo guhamagara bwoguhamagarira inzira, irashobora guhuza no gucunga byinshi byinjira kandi bisohoka SIP Trunk itanga. Byongeye kandi, SBC ebyiri (1 + 1 zirenze urugero) zirashobora gushirwaho kugirango habeho kuboneka cyane.
Guhuza na PSTN, E1 VoIP amarembo niyo nzira nziza. Irembo ryinshi rya E1 nka CASHLY MTG ikurikirana ya Digital VoIP amarembo agera kuri 63 E1s, SS7 hamwe nigiciro cyapiganwa cyane, yemeza umutungo uhagije mugihe hari ibicuruzwa byinshi, kugirango utange serivisi zidahwitse guhamagara abakiriya ba centre.
Akazi-kuva murugo, cyangwa abakozi ba kure, guhamagarira ibigo byahise byifashishwa muburyo bugezweho kugirango bikomeze guhinduka, ntabwo ariki gihe cyihariye. Kubigo byita kumurongo bitanga serivisi zabakiriya mugihe cyigihe kinini, ibigo byita kure birashobora gutanga ubwishingizi bwuzuye bitabaye ngombwa ko ushyira abakozi muburyo butandukanye. Noneho, itegure nonaha!